Last Updated: January 2026
At any stage, any funds deposited are non-refundable once the initial discovery findings, wireframes, UI/UX design concepts, technical proposal, or development strategy have been delivered and subsequently approved by the client, or once a revision has been requested — unless Unity Tech Digital cancels or terminates your contract for a reason unrelated to your breach or non-performance. All refund requests are subject to the terms below and to any additional terms in your Service Agreement.
If you request a refund after receiving the initial discovery summary, wireframes, design concepts, or technical proposal, and you approve or request changes, the refund offer becomes void.
Once the project enters the revision or build phase (design revisions, development sprints, or strategy adjustments), the refund policy becomes void and no refund will be granted.
No refund will be granted after 7 working days of client inactivity. Restarting the project may incur a reactivation fee depending on scope.
If the client becomes unresponsive for 5 working days at any stage, refund eligibility is void.
All refund requests must be submitted to the Unity Tech Digital Support Department. Unity Tech Digital reserves the right to approve or deny refund requests on a case-by-case basis.
No refunds will be granted once final source code, final design files, production builds, or launch-ready deliverables have been delivered or deployed to a live/production environment.
For Website and App Development Packages, no refund will be issued once design revisions have begun, wireframes or UI concepts have been revised, or development steps (e.g., backend setup, database architecture, API integration, app store submission preparation) have commenced.
For multi-service packages (e.g., UI/UX Design + Development + Maintenance), a refund applies only to the portion of services not yet initiated.
Example: If you approve the design phase but not the maintenance plan, you may be eligible for a refund for the maintenance service only, subject to the timelines above.
A refund request must include a valid and reasonable explanation, measured against your original project brief, technical specification, and feedback history.
If the work has been completed according to your brief and revision instructions, a refund will not be approved; however, further revisions will be provided until you are satisfied, within the scope of your package.
Both Unity Tech Digital and the Client agree not to publicly criticize, disparage, or harm the reputation of the other (including employees, partners, or associates) on any platform (forums, blogs, social media, review sites, etc.) during or after the engagement. Any breach may entitle the non-breaching party to pursue reasonable damages, to the extent permitted by applicable law. Nothing in this section restricts either party's right to make truthful statements protected by law, including consumer protection statutes.
Our Money-Back Guarantee applies only when orders are placed in good faith. If a client submits the same project brief or design request to multiple agencies with the intent to claim multiple refunds, we reserve the right to reject the refund request.
Web and mobile development services require consistent client involvement, including review of wireframes, design mockups, staging builds, and test/UAT (user acceptance testing) cycles. Clients are expected to provide timely feedback and required assets (content, credentials, branding) to ensure the project's success.
Our 100% original design guarantee entitles you to a new design concept if ours is found to be substantially similar to an existing design by coincidence. Unity Tech Digital is not responsible for trademark or copyright registration of the client's brand, content, or final product; it is the client's responsibility to secure appropriate legal protections for their business, brand, and content.
Clients are strongly discouraged from initiating chargebacks with their bank or payment provider instead of following the official refund process with Unity Tech Digital.
Any attempt to bypass the established refund process may result in:
Unity Tech Digital reserves the right to contest any chargeback with supporting documentation, including:
Clients initiating chargebacks without prior communication may be considered in breach of contract, which may impact future business relationships and give rise to the remedies available under this policy and applicable law.
Unity Tech Digital strives for transparent, fair, and professional resolutions to all concerns. To maintain a positive working relationship, the following dispute process applies, consistent with U.S. law:
If you have concerns about any service, you must first contact our Support Department in writing. Our team will review your case and respond within 3–5 business days with proposed solutions or clarifying questions.
If the issue is not resolved through initial communication:
If an agreement still cannot be reached, the parties agree to engage in good-faith mediation through a mutually agreed-upon, neutral third-party mediator. Costs of mediation will be shared equally, unless otherwise determined in writing.
If mediation does not resolve the dispute, both parties agree to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, seated in New Castle County, Delaware, consistent with the governing law and dispute provisions of our Terms & Conditions. The arbitrator's decision will be final and enforceable in any court of competent jurisdiction in the United States. Litigation will only occur where required by law, for claims within small claims court jurisdiction, or for enforcement of an arbitration award.
Both parties agree not to engage in public complaints, defamation, or negative statements during the dispute process, without prejudice to either party's rights under applicable consumer protection or free speech laws. Violations may result in damages or legal action.
Work on the project may be paused during dispute resolution. Neither party will be deemed in breach solely for pausing work during an ongoing, formally documented dispute.
Revisions are contingent on the package selected. Clients can request amendments to wireframes, design concepts, or development deliverables within the number of revision rounds specified in their Service Agreement, provided the original scope, brief, and approved concept remain intact. Revision requests beyond the agreed rounds, or changes to previously approved work, may be billed as additional scope per Section 5.3 of our Terms & Conditions. Standard revision turnaround time is typically 48–72 hours, depending on complexity.
You can submit your refund request through any of the following methods:
Our team will attempt to resolve your concern in accordance with this Refund Policy. If the issue cannot be resolved, a formal refund approval or denial will be communicated via email from our Refund Department.
After a refund is processed and fully paid:
For questions or concerns about our Refund Policy, please contact us at: info@unitytechdigital.com.
The My Account area is your central communication hub. It is your responsibility to check this section for all updates, approvals, and instructions regarding your project. Failure to actively monitor your account may affect your eligibility for a refund or timely project delivery. If you are unsure how to use the My Account area, contact customer support for prompt assistance.
Unity Tech Digital ensures that all services adhere strictly to the specifications provided in your project brief and Service Agreement. All websites, applications, and software deliverables are developed and tested to meet high standards of functionality, security, and quality prior to delivery.
We will revise and improve your design or development deliverables until you are satisfied, within the number of revision rounds and scope defined in your selected package.
Please note that all third-party services engaged on your behalf or recommended by Unity Tech Digital — such as web hosting, domain registration, APIs, SaaS subscriptions, app store developer accounts, or third-party plugins/licences — are billed and governed separately and are generally non-refundable once activated, and cannot be canceled prior to the end of their contractual period. If you opt out of third-party services included in your package (e.g., hosting, email services), you will not receive associated services such as live deployment, email accounts, or ongoing uptime support.
All wireframes, design concepts, staging builds, and final deliverables are made available via your My Account area or a designated staging/repository link on the date specified in your Order Confirmation.
A notification email will also be sent to alert you of each delivery milestone.
All policies regarding revisions and refunds are based on the delivery date and time of each milestone.
Standard website and application builds are typically delivered according to the timeline in your Service Agreement, commonly 2–8 weeks depending on scope and complexity.
Rush Delivery: Expedited initial design concepts may be available within 24–48 hours for an additional rush fee. Contact customer support for details and eligibility.
We archive final source code, design files, and project deliverables after delivery for the period specified in our Privacy Policy. If you need your files resent or access restored, we can provide them upon request via email, subject to identity verification.
We offer 24-hour customer support to address questions, concerns, or requests for revisions. Contact us anytime, and we will respond promptly.
You acknowledge that Unity Tech Digital is not responsible for communications sent from email addresses other than those officially listed on our website (e.g., info@unitytechdigital.com) or toll-free numbers specified on our site. We are only responsible for correspondence sent through our official channels.
Unity Tech Digital guarantees that all designs, code, and development deliverables are created from scratch or from properly licensed components. We will provide work that is fully original (or properly licensed) and compliant with your project brief.
This Refund Policy is issued by Unity Tech Digital, a brand operated by United Tech Network LLC, a limited liability company organized under the laws of the State of Delaware. It is governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles, and operates alongside the governing law, arbitration, and limitation of liability provisions in our Terms & Conditions. Nothing in this policy limits any non-waivable consumer protection rights you may have under the laws of your state of residence.